Why Us

  • Tailored to You

    We collaborate with you to ensure every design is a true reflection of your story.

  • Conversation Starters

    Each piece is a tangible narrative that invites connection and sharing.

  • Crafted in Singapore

    Premium materials etched to ensure your memories never fade.
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CNY 2026

Shop Our Newest Collection for Chinese New Year!

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Customer Reviews

See what our customers are saying

Absolutely love this product! The quality exceeded my expectations and it arrived quickly. Highly recommend!
S

Sarah Johnson

January 15, 2026

Verified Purchase
Great value for money. The product works exactly as described and the customer service was excellent.
M

Michael Chen

January 12, 2026

Verified Purchase
Very satisfied with my purchase. The only minor issue was the packaging, but the product itself is fantastic.
E

Emma Williams

January 10, 2026

Verified Purchase

FAQs

How do I place a custom order?

Simply select your product, enter your custom details where prompted, and add it to cart. If a preview is available, please review it carefully before checkout.

Can I request a custom design not shown on your site?

Yes. For custom requests or modifications, please contact us before placing an order. We will advise if it is feasible and provide next steps.

Can I make changes after placing my order?

Changes are only possible if production has not started. Please contact us as soon as possible after ordering. Once production begins, changes may not be possible.

How long does it take to make my order?

Most custom items take between 3 to 7 working days to produce. Production time may vary depending on product type, customisation complexity, and order volume.

Do you offer urgent or express orders?

Yes, express production may be available for selected items. Please contact us before ordering to confirm availability and additional charges.

Where do you ship to?

We currently ship within Singapore. If you require international shipping, please contact us to check availability.

Is shipping free?

Free shipping is offered for orders that meet the minimum order value stated on our site. Shipping fees, if applicable, are shown clearly at checkout.

Do you offer corporate or bulk gifting services?

Yes! We provide corporate gifting solutions, including bulk orders, branding, and custom packaging. Please contact us with your requirements and timeline.

Can I add my company logo or branding?

For selected products, logo engraving or branding is available. Reach out to us for a quotation and mock-up before ordering.

Will the product look exactly like the photos?

Each item is handcrafted or custom made. While we aim for consistency, slight variations in colour, grain, or finish may occur and are part of the product’s character.

Do you accept returns or refunds?

Due to the personalised nature of our products, custom items are not eligible for returns or refunds unless there is a defect or error on our part.

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of receiving your order with clear photos. We will assess the issue and arrange a replacement or resolution where applicable.

How should I care for my product?

Care instructions vary by product and material. Generally, avoid prolonged exposure to moisture, heat, or direct sunlight. Specific care guidelines are included where relevant.

Are your products safe for homes with pets and children?

Our products are designed for home use. However, they are decorative items and should be kept out of reach of young children and pets where appropriate.

Can I get help choosing the right product?

Absolutely. If you are unsure which product suits your needs or occasion, feel free to reach out and we’ll be happy to assist.

How can I contact Project Kei?

You can reach us via the Contact page, email us directly or any of our socials. We aim to respond within 1 to 2 working days.